One thing really gets me at work. Finances are complicated. Household finances are complicated. People try to juggle so much, accruing as many reward points on credit cards while avoiding interest, mortgages, personal loans, insurance payments, direct debits and more and more. And then they get stung somehow. And they ring me up and ask my why they got stung and to get them out of the situation. I usually transfer calls like that to another department. I'm not an account manager. That's what these people need.